Privacy Policy

Effective Date: 01.01.2024

Welcome to The Great Gekko! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.thegreatgekko.com and use our services.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

When you visit, browse, or make a purchase on The Great Gekko, we may collect the following information:

A. Personal Information You Provide to Us

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (processed securely by third-party payment processors)
  • Any other information you provide when contacting us

B. Automatically Collected Information

When you browse our website, we automatically collect certain data, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on our website
  • Referring website or source

This data helps us improve our website experience and is collected using cookies and tracking technologies (see Section 6: Cookies).

2. How We Use Your Information

We collect and use your information to:
✅ Process and fulfill your orders
✅ Provide customer support and respond to inquiries
✅ Improve our website and user experience
✅ Send order confirmations, shipping updates, and promotional emails (if you opt-in)
✅ Prevent fraud and enhance security
✅ Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

🔹 Third-Party Service Providers – We work with trusted partners for payment processing (e.g., PayPal, Stripe), shipping (e.g., DHL, UPS), and marketing tools (e.g., email platforms).

🔹 Legal Requirements – If required by law or to protect our rights, we may disclose your information to law enforcement or regulatory authorities.

🔹 Business Transfers – In the event of a merger, acquisition, or sale, your data may be transferred to the new business entity.

4. Payment Security

All payment transactions on The Great Gekko are processed through secure third-party payment gateways (e.g., PayPal, Stripe) and encrypted using SSL (Secure Socket Layer) technology. We do not store or have access to your payment details.

5. Your Rights & Choices

Under GDPR (for EU customers) and other data protection laws, you have the right to:

✔️ Access & Update Your Information – Request details of the personal data we hold about you.
✔️ Delete Your Data – Ask us to erase your personal information, except when legally required to keep it.
✔️ Opt-Out of Marketing Emails – Click “unsubscribe” in any email we send.
✔️ Restrict or Object to Processing – Request limitations on how we use your data.

To exercise these rights, contact us at office@thegreatgekko.com.

6. Cookies & Tracking Technologies

Cookies are small files stored on your device that help us analyze site traffic, remember preferences, and improve user experience.

Types of cookies we use:
🍪 Essential Cookies – Required for site functionality (e.g., cart & checkout).
🍪 Analytics Cookies – Help us understand website traffic (e.g., Google Analytics).
🍪 Marketing Cookies – Used for targeted advertising and promotions.

You can manage or disable cookies in your browser settings. Note that disabling cookies may affect website functionality.

7. Data Retention

We retain your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. When no longer needed, we securely delete your data.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before sharing any personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website after changes means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, feel free to contact us:

📧 Email: office@thegreatgekko.com
📍 Address: c/o Verwaltungsgesellschaft Bauernmarkt 10.10, 1010 Vienna